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Service operations management improving service delivery by Robert, Johnston. Graham, Clark. & Michael, Shulver.

TextPublication details: Noida Pearson 2018Edition: 4th edDescription: xxi, 462 p. : ill. ; 25 cmISBN: 9789386873309Subject(s): Service industries Management | Service concept | Managing supply relationships | Service strategy | Driving continuous improvementDDC classification: 658

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	FMS Library General Stacks	General	658 JOH (Browse shelf(Opens below))	Available		M002697

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Previous	658 DRU Management challenges for the 21st century	658 EDE The definitive Drucker	658 HAM Agenda : what every business must do to dominate the decade	658 JOH Service operations management improving service delivery	658 MET Service operations management	658 POR Competitive strategy: techniques for analyzing industries and competitors: with a new introduction	658 SHE Top 50 management dilemmas : fast solutions to everyday challenges	Next