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Service operations management improving service delivery

Johnston, Robert.

Service operations management improving service delivery by Robert, Johnston. Graham, Clark. & Michael, Shulver. - 4th ed. - Noida Pearson 2018 - xxi, 462 p. : ill. ; 25 cm.

Includes bibliographical references and index.

ISBN: 9789386873309

Subjects--Topical Terms:
Service industries Management
Service concept
Managing supply relationships
Service strategy
Driving continuous improvement

Dewey Class. No.: 658 / JOH

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Service operations management improving service delivery