| 000 | 00372nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 170101s2017 xx 000 0 und d | ||
| 082 | _a658.812 BUT | ||
| 100 | _aButtle, Francis | ||
| 245 | 0 | _aCustomer relationship management: concepts and tools | |
| 260 |
_aNoida _bElsevier Ltd. |
||
| 300 | _axviii, 359 p. | ||
| 650 | _aCustomer relations - Management | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c958 _d958 |
||