| 000 | 00561nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c4650 _d4650 |
||
| 003 | OSt | ||
| 008 | 210220b ||||| |||| 00| 0 eng d | ||
| 020 | _a978-1904838036 | ||
| 082 |
_a658.8 _bGRA |
||
| 100 | _aGranered, Erik, | ||
| 245 |
_aGlobal call centers: achieving outstanding customer service across cultures and​ time zones _cby Erik Granered |
||
| 260 |
_aBoston _bNicholas Brealey International _c2005 |
||
| 300 | _a24 cm.xiv, 206 p. : | ||
| 650 | _aAchieving outstanding | ||
| 650 | _aCultures | ||
| 650 | _aCenter management | ||
| 942 |
_2ddc _cBK |
||