000			00589nam a2200205Ia 4500
008			170101s2011 xx 000 0 und d
020			_a9780070700994
082			_a659.1908 ZEI
100			_aZeithaml, Valarie A.
245		0	_aServices Marketing: Integrating Customer Focus Across The Firm Fifth Edition
250			_a5th ed.
260			_aNew Delhi _bTata McGraw Hill _c2011
300			_axxvii , 763 p.
440			_aSpecial Indian Edition
650			_aMarketing
700			_aAjay,
700			_aBitner, Mary Jo
700			_aGremler, Dwayne D. and Pandit
942			_2ddc _cBK
999			_c1661 _d1661