| 000 | 00440nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 170101s2009 xx 000 0 und d | ||
| 020 | _a9788131715208 | ||
| 082 | _a658.22 JOH | ||
| 100 | _aClark, Graham | ||
| 245 | 0 | _aService Operations Management: Improving Service Delivery | |
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _bPearson Education _c2009 |
||
| 300 |
_axix, 516 p. _bill. _c25 cm |
||
| 700 | _aJohnston, Robert | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c1590 _d1590 |
||