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		Service Operations Management: Improving Service Delivery by Clark, Graham \| Johnston, Robert. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson Education 2009Availability: Items available for loan: FMS Library (1) Call number: 658.22 JOH. Place hold Add to cart (remove)

		Service operations management improving service delivery by Robert, Johnston. Graham, Clark. & Michael, Shulver. by Johnston, Robert \| by Clark, Graham \| by Shulver, Michael. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson 2018Availability: Items available for loan: FMS Library (1) Call number: 658 JOH. Place hold Add to cart (remove)

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