TY  - BOOK
AU  - Granered, Erik,
TI  - Global call centers: achieving outstanding customer service across cultures and​ time zones 
SN  - 978-1904838036
U1  - 658.8 
PY  - 2005///
CY  - Boston
PB  - Nicholas Brealey International
KW  - Achieving outstanding
KW  - Cultures
KW  - Center management
ER  -