TY  - BOOK
AU  - Metters, Richard
AU  - Metter, Kathryn king 
AU  - Walton, Steve 
TI  - Service operations management
SN  - 9788131501603
U1  - 658 
PY  - 2011///
CY  - New Delhi
PB  - Cengage Learning
KW  - Services
KW  - Economic
KW  -  Management
KW  -  Logistiek
KW  - Industrias servicios
N1  - Includes bibliographical references
ER  -