TY  - BOOK
AU  - Johnston, Robert.
AU  - by Clark, Graham.
AU  - by Shulver, Michael.
TI  - Service operations management improving service delivery 
SN  - 9789386873309
U1  - 658 
PY  - 2018///
CY  - Noida 
PB  - Pearson
KW  - Service industries Management
KW  -  Service concept
KW  - Managing supply relationships
KW  - Service strategy
KW  - Driving continuous improvement
N1  - Includes bibliographical references and index
ER  -