TY  - BOOK
AU  - Sewell, Carl
TI  - Customers for life: how to turn that onetime buyer into a lifetime customer
SN  - 9780385504454
U1  - 658.812 
PY  - 2002///
CY  - New York
PB  - Currency
KW  -  Automobile dealers
KW  - Consumer satisfaction
KW  - Marketing
KW  - Industrial Management
ER  -