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Service operations management

Metters, Richard

Service operations management by Richard Metters, Kathryn king Metter and Steve Walton - 5th. Edition - New Delhi Cengage Learning 2011 - xv, 370 p. : ill, ; 26 cm.

Includes bibliographical references.

ISBN: 9788131501603

Subjects--Topical Terms:
Services
Economic
Management
Logistiek
Industrias servicios

Dewey Class. No.: 658 / MET

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Service operations management