Service Operations Management: Improving Service Delivery
Clark, Graham
Service Operations Management: Improving Service Delivery - 2nd ed. - New Delhi Pearson Education 2009 - xix, 516 p. ill. 25 cm
9788131715208
658.22 JOH
Service Operations Management: Improving Service Delivery - 2nd ed. - New Delhi Pearson Education 2009 - xix, 516 p. ill. 25 cm
9788131715208
658.22 JOH